New at Lufapak „LUCIE“
LUCIE is our new Lufapak Communication Interface and stands for:
Lufapak Communication Interface Exchange
LUCIE is a cloud-based software application that enables Lufapak customers to track and communicate almost all logistics processes, including returns.
Whether the goods are no longer satisfactory, were ordered twice or only for viewing, or do not fit – customers expect a quick and uncomplicated returns process. In the area of returns logistics, we take care of all tasks professionally and ensure smooth processing.
LUCIE advantages at a glance:
- Multilingual application (D + EN, others on request)
- Transparent processes
- Interface to various transport service providers
- Creation of package labels for various transport service providers
- Creation of RETURN consignment notes (delivery note)
- PDF creation or sending via link possible
- Interactive communication via LUCIE
- Processing according to customer specifications
- Re-storage
- Processing
- Proper disposal
The RETURNS PROCESS is that easy with LUCIE
- Create a new case at LUCIE and select the case type RETURN
- Order/shipment number, enter a reference number if necessary
- All articles from the respective order are displayed – select the article to be returned
- Enter quantity to be returned
- Specify error type / reason for return
- Select Action – decide how to proceed with the return article
- If necessary, upload files / images for the process
- Save, done!
What’s next?
Our trained returns department accepts the return and processes it individually. In addition to the general visual inspection, the condition of the goods is also classified by prior agreement with you, in order to then continue individually depending on the classification.
Once the optional sale condition has been restored, we will re-stock the products in our warehouse if desired.
If the goods are not in optimal sales condition (e.g. due to a defect), we will return the goods to you with the appropriate documentation in consultation with you.
Other advantages / features of LUCIE
Operations for various processes can be created in our interface. Using form-based records, important information, documents and photos can be added quickly and easily.
The status, the required time and the responsibility can be seen at any time.
The data interface to the Lufapak WMS enables the use of system data, so that e.g. no article must be typed in.
- Form-driven, input-supported data collection
- Possibility to upload files into the process
- Data interface to Lufapak’s own warehouse management system
- Use of order/shipment data
- Use of article master data
- Choice of different references for the basic data (order no., consignment no.)
- Standardized transaction reasons for better data analysis
- Standardized action selection for better communication and effort tracking
- Process-related expense recording
- Connection of processes through parent-child relationship
- Use of templates for mass creation
- Complete overview of all open processes
- Status posting of the individual process steps
- Search options
- Statistics… and much more
LUCIE umfasst folgende Prozesse:
DLA
(service order)
System order-independent expense recording of a service without connection to the WMS
RETURN
(back shipment)
Returning Items
QAB
(Quality Anomaly Bulletin)
Processing of quarantine stock; Items for rework, repackaging, disposal, quality control, etc.
LOT Control
(WE-error)
Report on goods delivery errors
QFR
(Quality Failure Report)
Complaints about order errors, transport damage, etc.
sales@lufapak.de +49 2631/384-0 Contactform
