If an order has been made, for example, a goods order by a customer and he wants to cancel this process, he must make a cancellation. Due to the cancellation, the order is taken back and the goods are returned to the sender. Ideally, the cancellation takes place before the shipment phase, because once the package is on the road, the termination of the delivery is very difficult. The cost of the parcel services is quite high for each cancellation since the complete shipping is already planned. If a customer wants to cancel his booking, he has to reckon with a small fee for many parcel services.
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